Resume

Holley M Van Susteren

1800 Clinton Ave, Unit 406

Minneapolis, MN 55404



Qualifications Summary

  • Social Media and Website Administration:  Years of experience building, updating and formating personal and for-profit websites. Active blogger and social media enthusiast.  Demonstrated ability to work well on challenging projects and deliver company goals.
  • Leadership:  History working as a proactive leader in business and in the community.  Has served as a university club founder and president, a volunteer coordinator, a youth mentor, and a team-building organizer.
  • Art:  Established passion for art both personally and professionally.  Academic background in fine arts.  Qualified in design and execution services.  Previous experience working in an art camp for children, and organizing activities for art clubs.

Career Highlights

MERCHANDISE SPECIALIST - INTIMATES AND HOSIERY

Target Corporation – Minneapolis, MN

April 2014 – May 2015

  • Monitored life cycle of products launching to Target.com
  • Requested, sorted, stored samples
  • Communicated with third party vendors
  • Collaborated with various Target Teams
  • Entered database information on merchandise attributes
  • Arranged meetings in Microsoft Outlook
  • Created grids using Microsoft Excel

SENIOR GUEST SERVICE SPECIALIST

Target Corporation – Minneapolis, MN

January 2012 – April 2014

  • Acted as customer service agent at company headquarters  
  • Specialized in company policy and provided information to customers about products and services
  • Managed customer complaints and resolved issues
  • Organized logistical arrangements for meetings
  • Collaborated on team morale-boosting activities
  • Assisted on team projects such as Database Management, GiftCard fulfillment, Microsoft PowerPoint presentations, 2-D art design and execution
  • Presented to leadership about workplace efficiency

YOUTH PROGRAM VOLUNTEER

Jabbok Family Services– Minneapolis, MN

June 2011 – August 2012

  • Supervising and engaging with inner-city youth aged 4-15 during the after school and summer programs
  • Coordinating and leading teen volunteers
  • Organizing and chaperoning field trips
  • Creating educational and art-focused activities

CUSTOMER SERVICE REPRESENTATIVE

Colony Brands – Dickeyville, WI

August 2010 – March 2011

  • Managed high percentage of add-on sales
  • Directed customer service calls for Swiss Colony, including receiving orders
  • Resolved customer complaints

BOX OFFICE ASSISTANT

University of Wisconsin– Platteville, WI

January 2009– September 2009

  • Provided sales services to patrons
  • Communicated between the director, lighting, and staff
  • Resolved customer complaints

OFFICE ASSISTANT

University of Wisconsin– Platteville, WI

September 2007– May 2008

  • Performed administrative tasks, such as responding to phone calls, sorting internal mail, copying, faxing, filing, etc.
  • Administered database communication and management
  • Supervised the front desk and directed guests
  • Liaised communication between staff
  • Developed and maintained monthly calendars

Certifications and Skills

  • Customer service management systems
  • Microsoft Office Programs
  • Outlook
  • 2-D Design
  • Excel Databases

Education

BACHELOR OF ARTS IN FINE ARTS

University of Wisconsin – Platteville, WI

2010 Graduate

Specialization in drawing, painting, and 2-D design

Art Club Founder and President

  • Led student meetings
  • Coordinated and developed trips and events for students
  • Created club agendas

~ References available upon request ~